Customer care

Our service to you:

We strive to exceed the expectations of our customers, by offering outstanding service

Our advisors are trained to the highest standards to deal with your questions and queries as efficiently and quickly as possible.

June Potts, Customer Care Manager, says: "We handle thousands of queries on a daily basis so it's imperative that we work hard and remain customer focused at all times".

For answers to frequently asked questions, follow this link to FAQs

Our promise to you

We promise:

That your satisfaction is our number one priority
That our Customer Care team is dedicated to helping you every step of the way
That all of our products are of the highest quality
To deliver all of your goods in perfect condition and in good time for Christmas

This is in addition to your normal statutory rights